crickesx Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how crickesx collects, uses, and keeps your information secure.
1 Introduction and Scope
crickesx is a trusted online betting and casino platform for players in Bangladesh. We believe that protecting every user's privacy is our primary responsibility. This privacy policy ("Policy") applies to the use of the crickesx website, mobile version, and related services ("Platform").
By creating an account on our platform or using our services, you are considered to have accepted the terms of this policy. If you have any objection to any part of this policy, please contact us or stop using the platform.
This policy is updated regularly. The latest version will always be available on this page. If there are significant changes, we will post a notice on the platform.
2 What Information We Collect
2.1 Registration and Identity Information
When you open an account on the crickesx platform, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Mobile number
- Password (stored in encrypted form — never readable in plain text)
2.2 Payment and Transaction Information
During deposits and withdrawals, we process the following information:
- bKash, Nagad, Rocket, or Upay account number
- Transaction amount and date
- Transaction ID
- Deposit and withdrawal history
Financial information is transmitted via secure SSL encryption and complete card numbers or PINs are never stored on our servers.
2.3 Technical and Device Information
The following information is collected automatically while using the platform:
- IP address and approximate location (at country/city level)
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system
- Session duration and page visit history
- Information collected through cookies and similar technologies
2.4 Gaming and Betting Activity Information
To ensure responsible gaming and improve service quality, we store:
- Betting history and results
- Game session duration
- Win and loss records
- Self-exclusion or limit-setting requests
3 Purpose of Data Use
3.1 Account Management and Identity Verification
We use your information to create and manage your account, keep the login process secure, and verify your age (to confirm you are 21+). This is essential for providing a fair and safe service.
3.2 Financial Transaction Processing
Your financial information is used to correctly process deposit and withdrawal requests, detect fraudulent transactions, and prevent money laundering (in compliance with AML policy).
3.3 Service Quality Improvement
By analyzing your usage patterns, we decide to add new games, improve the interface, and make your experience easier and more enjoyable. Data is analyzed in aggregate without revealing personal identity.
3.4 Customer Support
Your account and transaction information is used to resolve your issues through live chat or email and to provide technical assistance.
3.5 Bonus and Promotion Management
Your account activity and transaction history are verified to manage welcome bonuses, promotional offers, and VIP reward programs. Every bonus is provided in accordance with the applicable terms.
3.6 Responsible Gaming Monitoring
We monitor gaming activity to ensure the well-being of players. If unusual patterns are observed in any user's behavior, we automatically advise them to set limits or take a break.
4 Data Sharing and Disclosure
4.1 Sharing Information with Third Parties
crickesx never sells your personal information. However, limited information may be shared in the following cases:
- Payment processors: Payment gateways such as bKash, Nagad, Rocket, and Upay — only the information necessary to complete a transaction
- Game providers: Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — for session data and game results
- Technology partners: Trusted technology companies for platform operations, security, and analytics
- Fraud prevention services: Specialized agencies to protect account security and prevent fraud
All of the above parties operate under strict confidentiality agreements and may only use the information for specified purposes.
4.2 Legal Obligations
We may be required to disclose necessary information to comply with applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such situations, we will provide only the minimum information required by law.
4.3 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, equivalent protections under this privacy policy will be maintained in such cases.
5 Cookies and Tracking Technologies
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser or device. crickesx uses cookies for the following reasons:
- Essential cookies: To maintain login sessions and ensure security — these cannot be turned off because the platform will not function without them
- Functional cookies: To remember your preferred language and game settings
- Analytical cookies: To collect aggregate data for understanding platform usage
5.2 Cookie Controls
You can delete cookies or stop accepting new cookies at any time from your browser settings. However, if essential cookies are disabled, many features of the platform will not be available.
6 Data Security Measures
6.1 Technical Security
crickesx uses industry-standard security technology to protect your information:
- SSL/TLS encryption — all data transfers are secured
- Password hashing — your password is never stored in plain text
- Two-factor authentication (2FA) support
- Regular security audits and vulnerability testing
- Restricted staff access — only authorized personnel can view sensitive information
6.2 Response to a Data Breach
If a data breach occurs, we will notify affected users as quickly as possible via email or through the platform. In such a situation, our security team will begin an investigation and take the necessary steps to prevent a recurrence. You will be advised to change your password and monitor for suspicious activity.
7 Data Retention Period
crickesx retains your information only for as long as necessary. Generally:
- Account information: For as long as the account is active and for the legally required period after the account is closed
- Transaction records: For a specified period in compliance with financial regulations
- Gaming history: For the period necessary for responsible gaming and dispute resolution
- Technical logs: For a limited period for security review
Even after your account is closed, certain information may be retained if required by legal obligations or for dispute resolution.
8 Your Rights
Right to Access
You have the right to know what information we hold about you. You can contact the support team to request a copy of your information.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. Please contact our customer support for any updates.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing or analytical purposes. This will not affect the core service.
8.1 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable time. Some information may be required for identity verification.
9 Protection of Minors
crickesx strictly provides services only to those aged 21 or above. We do not knowingly collect information from any minor.
Age verification is mandatory at registration. If a user provides a false age and this is subsequently proven, the account will be closed immediately and the associated funds will be returned.
If you suspect that a minor is using our platform, please notify our customer support.
10 Policy Changes and Notifications
crickesx reserves the right to update this privacy policy at any time. For significant changes, we will:
- Display a clear notice on the platform
- Notify you at your registered email address
- Note the date of the change on this page
If you continue to use the platform after the changes, you are considered to have accepted the updated policy. If any change is not acceptable to you, you may request that your account be closed.
11 Contact and Complaints
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please let us know through the channels below. Our support team is available 24/7 to assist you in Bengali.